Returns & Exchanges

At Backbone, we stand by the quality of our products and want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a seamless 30-day return policy for all eligible items in their original condition.

Return Process

• 1.
  Initiate Your Return

  Visit our online return portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Print and Pack

  Download your prepaid shipping label and securely pack your items in their original packaging to ensure they arrive safely at our warehouse.

• 3.
  Ship It Back

  Drop off your package at any authorized carrier location; once scanned, you will receive a tracking notification for your return shipment.

• 4.
  Receive Your Refund

  After our team inspects the returned items, your refund will be processed back to your original payment method within 5 to 7 business days.